Member

Loop’s mission is to be a truly global platform for people to feedback on humanitarian and development services in their communities.

Loop uses existing phone and computer technology to allow people receiving aid to give feedback; safely, easily, and without having to be asked. Wherever they are, from the remotest rural communities to urban areas in crisis, anyone receiving aid can use Loop to tell their story and shape the services being provided. The organisations providing aid also benefit from Loop, with the ability to access feedback data on an ongoing basis, so they can constantly improve what they do. People can use Loop online or on their phone using SMS. Loop is accessible in local languages, and it doesn’t even depend on literacy: users can speak their stories using any phone. Loop also provides a safe channel for the reporting of complaints about exploitation, fraud and abuse. Importantly, Loop is completely independent and not managed by any other aid organisation or NGO.